How to find a specific user and user session in TruConversion

This is very useful when you wants to see the recording of the visitor who are not converting at the checkout page or not taking the desired actions. Now you can get their session ID or User ID on the page from the visitor. These can be filtered out in session recordings reporting’s.

  1. Make sure the TC tracking is installed on the page. 
  2. Create Session Recording campaign on the page.
  3. User can get ID’s from following method.

User can get ID’s from below method.

To get session_id

_tcIdentifier(‘session_id’);

To get user_id

_tcIdentifier('user_id');

How to Filter Out Session Recordings Report:

  1. Click “View Recordings’ from session recording campaign.

     2. The recording page will appear with the URL:

https://app.truconversion.com/recording/report/15185

3. Insert the Session ID or User ID at the end of the URL. See the following examples:

For Session ID:

Add this following string at the end of session recording page URL:

?sid={Paste Your SESSION_ID here} 

For Example:

https://app.truconversion.com/recording/report/15185?sid={Paste Your SESSION_ID here}

After adding this click “Enter”.

For User ID:

Add this following string at the end of session recording page URL:

?uid={Paste Your USER_ID here} 

For Example:

https://app.truconversion.com/recording/report/15185?uid={Paste Your USER_ID here}

After adding this click “Enter”.

For both User ID & Session ID:

Add this following string at the end of session recording page URL:

?uid={Paste Your USER_ID here}&sid={Paste Your SESSION_ID here}

For Example:

https://app.truconversion.com/recording/report/15185?uid={Paste Your USER_ID here}&sid={Paste Your SESSION_ID here}

After adding this click “Enter”.

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