In case Heatmap/Recording videos are on infinite loading or not displaying data correctly please share screeshot of “Development Tool”.

If you found that heatmap/recording videos are on infinite loading or not displaying correctly. Please share us your “Development Console” screen shot or record a video, this will bring us one step closer to identify the problem.

Steps for Console Screen shot:

  1. Right click on video loading page and choose “Inspect” from drop down options.

  2. Then click on “console” from inspect screen.( By default Elements tab will be selected)

  3. Take screen shot and send it to us.

It will be great help for development team to identify the problem.